Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Return Eligibility
- Items must be returned within 14 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- Items that are damaged due to misuse or normal wear are not eligible for return.

Return Process
- Please contact us at jiantuow@gmail.com  before returning any item.

- Once your return request is approved, we will provide the return address and instructions.

Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.

Return Address
- Returns will be processed through our international warehouse. The return address will be provided after approval.

Refunds
- Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds will be issued to your original payment method within 5-10 business days.

Non-Returnable Items
- Final sale items
- Gift cards (if applicable)

Damaged or Incorrect Items
- If you receive a damaged or wrong item, please contact us within 48 hours with photos or videos.

Contact Us
- Email：tomwangandjoke@gmail.com